从图书馆参考咨询问答中分析读者信息需求

Analysis on Readers' Needs for Information from Advisory Messages in Reference Service in University Libraries

对"211工程"高校图书馆的网上咨询留言进行调查统计,从咨询留言问答中发现读者对电子资源检索与利用、图书馆管理与环境设施、馆藏图书借阅服务咨询留言较多。在调查分析的基础上提出图书馆参考咨询问答发展建议:认真及时回答读者提问,尊重读者隐私;透过读者咨询,解决图书馆存在的现实问题;重视读者培训工作,切实提高读者信息素质;利用参考咨询平台宣传图书馆开展的新服务。

This paper sums up online advisory messages of ＂211 Project＂ university libraries. From the advisory messages, we find there are more messages about retrieval and utilization of electronic resources, library management and its environmental facilities and book - lending services. Based on this investigation, this paper makes some suggestions on reference service in academic libraries as following： earnestly and timely answering readers＇ questions, respecting readers＇ privacy;solving the problems existing in library services from the readers＇ advisory messages ;paying attention to readers training work and improving readers＇ information quality;promoting library new services using the reference platform.