论高校图书馆流通服务中的“关键时刻”管理

The Theory of "Critical Moment" Management in the service of University Library

分析了高校图书馆流通服务和赢利性企业的共性,论述了高校图书馆流通服务管理应用"关键时刻"管理理论的可行性和必要性。提出了通过对高校图书馆流通服务中的一系列"关键时刻"的强化管理,提高流通服务质量,最大限度地满足读者需求的策略。

This article analyzed the similarity ofthe tmiversity library circulation semite and the for-profit enterprise, discussed the feasibility and necessity of ,＇critical moment, management theory in the university library service management applications. Proposed the series of management methods of＂critical moment in university library circulation ser- vice, improved the quality of the circulating service and maximally satisfied the demand of readers.