用ISO9000的理念加强高校图书馆服务质量管理

Using the concept of ISO9000 Strengthens the Management of Service Quality in University Library

提出了用ISO90 0 0的理念加强高校图书馆服务质量管理的问题。其核心是以顾客为中心 ,其关键是领导重视全员参与。并逐渐创造出高校图书馆文化 ,达到不断改进提高效率的目的。

This article proposes that the management of service quality in university library can be strengthened by using the concept of ISO9000.The core is that customer is our service center.The key is that the leader of library pays attention to it and the whole people in library take part in it.The library culture of university will be created gradually and the goal of raising efficiency can be achieved.