基于内容主题专家的图书馆知识服务设计

Library's Knowledge Service Design Based on Subject Matter Experts

内容主题专家是图书馆参考咨询服务知识化发展的有效模式,其服务群体的需求更为专深和具体。图书馆为确保内容主题专家服务的顺利开展,必须对其知识服务的环境与流程进行设计。通过构建更为便捷而通畅的内容主题专家服务模式,可推进图书馆参考咨询服务的进一步发展。阐述了内容主题专家存在的必要性和可能性,分析了内容主题专家的基本内涵、主要服务特色、用户群及其需求特征,探讨了内容主题专家的服务环境及流程设计方式。

The subject matter expert is an effective mode of the knowledge-based development of library＇ s reference service, the demands of its service groups are more profound and specific. In order to ensure the smooth development of the subject matter experts＇ services, the library must design the environment and process of its knowledge service. The construction of more convenient and smooth service mode of subject matter experts can promote the further development of hbrary＇ s reference service. This paper expounds the necessity and probability of the existence of the subject matter experts, analyzes the basic connotations, main service features, user groups and their demand characteristics of the subject matter experts, and probes into the design mode of the service environment and process of the subject matter experts.