ISO9000的应用对企业管理模式及人际关系带来的变革

Changes of Enterprise Management Mode and Interpersonal Relationship Brought by the Application of ISO 9000

ISO 9000质量管理体系的口号是"写你所做的,做你所写的,提出证据"。实施ISO9000管理体系往往会对企业中人际关系和管理模式带来深刻的影响。"写你所做的"让企业的每个人制定规范来约束自己;"做你所写的"使主宰企业运作的不再是人的意志,而是一种客观的、不带个人情感的规范;"提出证据"使企业的管理由别人的监督逐渐变为自我负责。

The slogan of ISO 9000 quality management system is ＂Writing what you will do and have done, doing what you＇ ve written, and providing evidence.＂ It is evident that the implementation of ISO9000 management system has exerted a profound impact on interpersonal relationship and enterprise management mode. The principle of writing what you will do and have done encourages every enterprise to set up standards of self-regulation. The principle of doing what you＇ ve written renders enterprises managed by the objective, impersonal regulations, and not by the will of the individual. The principle of providing evidence can make the management of enterprises change from the practice of supervision by others to self-responsibility