高校数字图书馆服务的用户满意度实证研究被引量：25

Empirical Study on Influencing Factors of User Satisfaction of University Digital Library

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摘要高校数字图书馆为学生和科研人员提供多种多样的信息资源和服务,用户满意度是其服务质量的重要衡量指标。从数字图书馆具体服务的角度出发,运用结构方程模型方法研究用户满意度的影响因素以及各影响因素之间的关系。研究发现,信息提供服务、信息检索服务和个性化服务对用户满意度有直接影响;同时各种服务因素之间也存在相互影响的关系。 University digital libraries have provided various information resources and services for students and faculties. The satisfaction degree of users is one of the best indicators for service quality. This study addresses the influencing factors affecting users＇ satisfaction on university digital library service, as well as the relationships among them. The test of the hypothesized relationships was carried out via structural equation modeling. Our results show that information providing service, information retrieval service and individual service are the direct influencing factors. Meanwhile, there are close interaction relationships among these services.

作者胡昌平胡媛严炜炜

机构地区武汉大学信息资源研究中心武汉大学信息管理学院

出处《国家图书馆学刊》 CSSCI 北大核心 2013年第6期23-32,共10页 Journal of The National Library of China

基金国家自然科学基金项目“数字图书馆社区的知识聚合与服务研究”(项目编号:71273197)研究成果之一

关键词高校数字图书馆用户满意度结构方程模型 University Digital Library User Satisfaction Structural Equation Modeling

分类号 G250.76 [文化科学—图书馆学]

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