摘要
通过买一辆汽车、买一个手机、买一台割草机，亲身感受到商业的转型升级，不仅在“硬件”方面，而且包括“软件”方面，真心、用心、贴心的服务质量，正是一个很重要的方面。
The author shared his personal experience on commercial transformation and upgrade by buying a car, a mobile phone and a grass cutter. It is important not only in ＇hardware＇, but also in ＇software＇, such as the service quality with sincerity, care and diligently.
出处
《国际商业技术》
2013年第6期37-39,共3页
International Business & Technology
关键词
美国商业
服务质量
转型升级
the commerce in U.S., service quality, transformation upgrade
