顾客需求在可撒布雷研制过程中的权重确定方法优化

The Method of Calculating Weights for Customer Demand in the Evaluation and Decision-making of Scatterable Mine

顾客需求重要度对于产品规划质量屋的建立和优化决策,以及下一阶段的配置决策有着重要的作用。在分析已有方法的基础上,充分考虑顾客需求的全寿命周期成本和市场竞争性评估的影响。为了尽可能提高产品的顾客满意度,提出"成本过滤器",并根据Kano模型中顾客需求与顾客满意度之间的非线性关系,对各项顾客需求进行分类,确定其重要度调整系数来实现顾客需求重要度的优化,从而获得更加客观的顾客需求最终重要度。可撒布雷的实例表明了所提方法的有效性。

The importance ratings of customer requirements, are of great significance for building and optimizing the product planning quality of house as well as configuring decision for the next step. Based on the existed meth- ods, with the influence of correlations between life cycle cost and market competitive evaluations fully considered, the adjustment coefficient can be determined to implement the important degrees of optimization by introducing cost filter and a optimization model based on the non-linear relationship between customer satisfaction and customer re- quirements of Kano model. Then the two aspects are aggregated to obtain the final objective comprehensive impor- tance ratings. An example of scatterable mine is given to illustrate the effectiveness of the presented method.