摘要
当前营业员和用户在BOSS系统办理业务出现问题和故障的时候，通常由用户打10086投诉或者营业员报障给后台维护人员进行故障处理，这个处理流程很耗时间，影响问题的解决效率。BOSS系统日志文件中有大量的信息，从中可以获取到系统详细出错信息。通过建立日志分析管理平台，实时采集BOSS系统各台主机上的日志文件，对达到一定阀值的错误进行告警，并对日志信息进行分析，提供给维护人员进行问题的分析、定位和解决，大大提高问题发现和解决的效率，提升前台业务人员和客户对业务支撑系统的满意度。
The clerk and user when problems arise and fault handling business BOSS system, usually by the user to play 10086 complaints or salesperson warning to the background maintenance personnel perform troubleshooting, this process is time con-suming, influence the solution of the problem of efficiency. There is a large amount of information BOSS system log files, from which we can get detailed error information. Through the establishment of log analysis and management platform, the platform host real-time acquisition system on the BOSS log file, alarm to reach a certain threshold error, and the log information for analy-sis, provide maintenance personnel are analyzed, and the localization problem, greatly improve the efficiency of finding and solv-ing problems, enhance the business personnel and customer satisfaction the business support system.
作者
庞松健
PANG Song-jian （Operation Support Center, China Mobile Group Guangxi Company Limited, Nanning 530022, China）
出处
《电脑知识与技术》
2013年第10期6433-6436,共4页
Computer Knowledge and Technology
关键词
日志规整
实时采集
日志分析
log structured
real-time acquisition
Log Analysis
