在日本福井县立病院体验“以人为中心”的服务和体会

Service and experience on “taking the people as the center” In Japanese Fukui prefectural hospital

笔者结合在日本进修期间的体会,介绍了日本福井县立病院"以人的健康为中心"的服务流程。具体体现在就诊环境安静、整洁,就诊次序井然有条,高度重视护理安全管理,医患关系融洽,医院工作作风严谨以及同质化管理等。认为日本同行的人性化护理服务理念、护理安全管理、环境安静、物品整洁等方面可以为我国护理事业的发展提供借鉴。

Based on the experiences of advanced study in Japan, the service process of ＂taking the health of the people as the center＂ is introduced in the Japanese Fukui prefectural hospital. This process includes making the medical environment quiet and neat, visiting sequence in good order, paying great attentions to the safety management of nursing care, maintaining good relationship between doctors and patients, hospital rigorous style of work and the homogenization of management as well. Japanese counterparts＇ humanized nursing service, nursing safety management, quiet environment and neat belongings and so on are believed to provide a reference in the development of our nursing career in China.