口腔专科医院开展优质服务的措施与方法

Measures and Methods of Launching Quality Service in Stomatological Hospital

目的:探讨口腔专科医院门诊推进优质护理服务的措施和方法。方法:采取转变服务意识,改变工作方式,细化护理流程,优化护理内涵,改善激励机制等措施,严格护理质量监管与综合考核相结合的方式。结果:患者满意度明显提高,医生满意度明显提高,差异有统计学意义(P<0.05)。结论:开展优质护理服务是一种实效性工作方式,能够切实可行的提高护理服务质量。

Objective：To explore the measures and methods of launching quality nursing service in the outpatient department of stomatological hospital. Methods：The measures adopted were as follows： shifting service consciousness, changing the way of working, refining nursing procedures, optimizing nursing connotation and improving incentive mechanisms;the methods of rigorously enforcing nursing quality regulations and comprehensive assessment were combined. Results： Both patients＇ and doctors＇ satisfaction were improved,and there were significant differences（P〈0.05）. Conclusions：launching quality nursing service is an effective way of working which can improve nursing service quality in a practical way.