患者满意度调查方法改进及效果评价

Improvement of Patient Satisfaction Survey and Effectiveness Evaluation

通过对患者满意度调查内容、调查方法、调查方式的改进,使患者满意度调查较全面、真实地反映医疗、服务过程中的信息,成为医疗质量和服务质量持续提升的有效抓手。改进后的患者满意度调查消除了病人的顾虑和来自医院的干扰,避免了外界因素的影响,能够表达真实的信息。同时,注重质量管理过程的调查结果,为医院管理提供了真实、可靠的依据。

After improvement of its contents, methods and approaches, the new patient satisfaction survey is able to present comprehensive and authentic medical service information, thus playing an important role in constant improvement of medical service quality. The improved patient satisfaction survey conveys authentic information by eliminating patient concerns, hospital interferences and external factors. The improved patient satisfaction survey also attaches great importance to the results of quality management process survey, providing authentic and reliable evidence for hospital management.