摘要
本文旨在通过对营业厅这一服务界面中客户服务期望的探讨,提出营业厅客户服务期望管理的思路和实施手段,为服务型企业获得更高的客户服务质量评价提供镜鉴。
This paper aims to propose the idea and means for business hall customer service expectation management through discussion of customer service expectation in business hall, thus providing reference for service-oriented businesses to get higher customer service quality evaluation.
出处
《价值工程》
2014年第1期137-138,共2页
Value Engineering
关键词
服务型企业
营业厅
服务期望管理
service-oriented businesses
business hall, service expectation management
