95598客服网络市县一体化建设

City and County Integration Construction of 95598 Customer Service Network

介绍烟台市、县95598客户热线发展的历程和管理现状以及存在的问题,分析搭建城乡服务一体化体系是必然趋势,提出实施对策,构筑"三层九位"客服网络,打造多维服务调度格局,利用三级客服网络体系的建立,统一市、县两级的服务标准和服务流程,进一步提升了公司运营管理、服务保障和服务监督能力,社会效益显著。

Introduced the development,present management situation and existing problems of Yantai city and county 95598 customer hotline,analyzed the structures,urban services integration system is inevitable trend,put forward some countermeasures,and construction of ＂three layers of nine＂ customer service network,to build multidimensional service scheduling pattern,using three levels of customer service network system,unified the city and county two levels of service standard and service process,further enhance the company＇s operating management,service guarantee and supervision ability,the social benefit is remarkable.