酒店行业开展金钥匙服务的机制探讨

Research on the Service Systems of Concierge in Hotel Industry

金钥匙服务是酒店高水准服务的代名词。文章通过对酒店金钥匙服务内涵的简单分析,对其服务机制与服务水平做深入探讨,进一步认识金钥匙服务是酒店服务中不可或缺的一部分。

This paper analyses the connotation of Concierge service briefly, examining its service systems and service level in detail,in order to understand that the Concierge service is an integral part of hotel service.