摘要
目的：深入了解门诊患者对人文关怀护理行为的真实感知体验，为指导门诊人文关怀护理工作提供依据。方法采用质性研究中的现象学方法，对33例在四川省达州市某三甲医院就诊的门诊患者进行观察和深入访谈，并进行分析。结果共提炼出5个主题：尊重患者、护理服务及时、专业知识较全面、心理支持、优化服务流程。结论门诊患者对导医护士的人文关怀具有独特的感受，导医护士和管理者应重视患者的看法，积极采取针对性的措施，以提高门诊优质服务的质量。
Objective To deeply understand the outpatients ’ authentic perceptual experience in the humanistic care behavior of nurses for medical guidance , to provide the basis for guiding the humanistic care nursing work.Methods Thirty-three outpatients in a grade three class AAA hospital from Dazhou city were observed and in-depth interviewed through the phenomenology of qualitative research, and the results were analyzed. Results Five related themes were refined including respecting patients, nursing service timely, comprehensive professional knowledge, psychological support and optimize the procedure of service.Conclusions The outpatients feel particularly for the humanistic care of nurses for medical guidance .Both the nurses for medical guidance and the administrators should pay attention to outpatients ’ viewpoints and take targeted measures to improve the quality of service in outpatient .
出处
《中华现代护理杂志》
2013年第34期4253-4255,共3页
Chinese Journal of Modern Nursing
关键词
门诊患者
导医护士
关怀行为
质性研究
Outpatients
Nurses for medical guidance
Care behaviors
Qualitative research
