1Ashforth B E,Humphrey R H.Emotion in the workplace:A reappraisal.Human Relations,1995,48(2):97~125
2Ashkanasy N M,Hartel C E J,Daus C S.Diversity and emotion:The new frontiers in organizational behavior research.Journal of Management,2002,28(3):307~338
3Mumby D K,Putnam L L.The politics of emotion:A feminist reading of bounded rationality.Academy of Management Review,1992,17(3):465~486
4Mirchandani K.Challenging racial silences in studies of emotion work:Contributions from anti-racist feminist theory.Organization Studies,2003,24(5):721~742
5Zapf D.Emotion work and psychological well-being:A review of the literature and some conceptual considerations.Human Resource Management Review,2002,12:237~268
6Thoits P A.Emotion norms,emotion work,and social order.In Manstead A S Ret al.(eds.).Feelings and Emotions[M].London:Cambridge University Press,2004:359~378
7Kidd J M.Emotion in career contexts:Challenges for theory and research.Journal of Vocational Behavior,2004,64:441 ~454
8Morris J A,Feldman D C.Managing emotions in the workplace.Journal of Managerial Issues,1997,9(3):257~274
9Ashforth B E,Humphrey R H.Emotional labor in service roles:The influence of identity.Academy of Management Review,1993,18(2):88~115
10Morris J A,Feldman D C.The dimensions,antecedents,and consequences of emotional labor.Academy of Management Review,1996,21(4):966~1010