摘要
针对校园快递业这一特殊的服务行业,建立相关的客户服务KPI指标体系,运用模糊综合评判模型,对校园快递业的服务绩效进行评价,并通过具体算例说明评判模型在实际中的应用。
In this paper, in view of a special type of services, namely campus express delivery services, we built the corresponding customer service KPI index system, used the fuzzy comprehensive judgment model on the service performance of the campus express service industry, and through a specific example illustrated the application of the model.
出处
《物流技术》
北大核心
2013年第12期277-279,共3页
Logistics Technology
基金
北京高校物流技术工程研究中心项目(BJLE2010)资助
关键词
校园快递
服务绩效
模糊综合评判
campus express delivery
service performance
fuzzy comprehensive judgment
