基于HCR模型的机场自助行李托运系统人机界面设计实验研究

Experimental research on man-machine interface of airport self-service baggage system based on HCR model

随着交互设计和电子信息技术的发展,自助服务在国内外得到迅速发展。在调研国内外现有及同类自助产品时发现,用户在使用时常因为操作失误而产生抵触情绪,造成产品使用率降低。以机场自助行李托运系统为例,结合其工作流程,搭建实验模拟平台进行测试,并结合人因可靠性理论分析人在操作界面时产生失误的原因,依据行李托运任务中主要的12个事件,以人的认知可靠性HCR模型计算出操作响应失误概率最大的事件及其相应界面,并分析出引起操作失误的原因,为自助服务与界面设计提供科学依据及建议。

With the development of interactive design and electronic information technology,self-service is developing rapidly thoughoul the worht. Based on the investigalion to current self-ser- vice products,it is fimnd thai users might have resentment because of misoperation,which will cause the low utilization of !hose prod- ucts. Taking airport baggage system as an examp]e,eonlhined with its workflow,the experinlental platform is constructed to carry out the tests,and !he human reliability theory is used to analyze the reasons of misoperation when the users use interface. Based on the major 12 events in baggage system,the Human Cognitive Reliabilily（HCR） model is used to get the event and its interface which misoperation probability is highest,also,the reasons are analyzed. The analysis and summary can provide scientific proposals for the design of self-service products.