电子政务采纳研究述评:基于公民视角

A Review of Research on E-Government Adoption: From the Perspective of Citizens

本文从概念界定、研究数量分布、理论/模型使用、研究方法及内容等方面对当前电子政务公民采纳研究进行综述。认为:目前我国在这方面的研究仍然比较匮乏,需要展开进一步的研究;多数研究以经典IT/IS理论/模型为基点,加入其他核心变量以对原有模型进行细化、扩展、整合等;研究内容主要是个体、技术、环境及质量等特征因素对公民采纳的影响研究;未来应当不断发掘出不同公民群体采纳电子政务的各种潜在影响因素,构建符合电子政务特定情境的实证研究模型;尽可能选择最合适的样本,并在不同情境下进行实证检验,同时扩大样本量,提高研究的普适性。

The paper gives an overview of the current research on e-government adoption based on citizens＇ perspective from concept definition, research quantities distribution, theory/model application, as well as research methods and contents. At pres- ent, domestic research in this regard is still relatively scarce and further research is needed. Mast of current studies are based on classical IT/IS theory/models with some core variables added to the original medel for further refinement, extension and integra- tion as well as feci on the impact of factors such as individual characteristic, technology, environment and quality on citizens＇ a- doption. Further studies should keep exploring different potential factors of e-government adoption for different communities, and construct empirical research model suitable for particular situation of e-government. Also appropriate samples should be selected and tested empirically in different circumstances and the size of the samples should be enlarged to promote the application of re- search findings. 4 figs. 34 refs.