基于网络的伤医事件舆情分析

Network-based analysis of public sentiments on violent events in medical staff

目的:探讨基于网络的暴力伤医事件特征、原因及其舆情特点。方法:从互联网新闻页面中获取数据,运用网络内容分析法,从事件的年度分布、地区分布、原因、人员伤亡及各网络主体态度等方面进行分析。结果:基于网络的伤医事件由2003年的1件增至2012年的31件,主要分布全国18个省级区域,粤、京、川等地发生了6次以上;医务人员死伤105人,占93.69%;53%的伤医事件源于患方不满意医疗效果。结论:网络技术的发展使信息传播更加方便与快捷,引发网络舆情的伤医事件有增多的趋势,且呈现出无征兆、直接对抗、泛医护人员伤亡等特点。在舆情方面,伤医事件易成为热点事件,负性影响大。医疗机构应注意防范伤医事件的发生,并积极引导舆情健康发展。

Objective To study the features and reasons of violent events in medical staff and the public sentiments on them based on a network analysis. Methods The data of violent events in medical staff were down-loaded from Internet. The annual and geographic distribution and reasons of violent events in medical staff, casualties of medi-cal staff and the public opinions on the major Websites were analyzed. Results The number of violent events in medical staff increased to 31 in 2012 from 1 in 2003. The violent events were distributed in 18 provinces of China, the number of casualties was 105 , and 53% of the violent events occurred due to the unsatisfactory therapeutic out-comes in patients. Conclusion The public sentiments on violent events in medical staff tend to increase on Internet and characterized by no signs and direct conflict between patients or their family members before attacking medical staff, and against general medical staff. Public sentiments on violent events in medical staff are easy to become hot events with significant negative effects on the society. Medical institutions and hospitals should prevent such events and play an active role in guiding the public sentiments.