摘要
图书催还服务是关系到读者满意与否的大问题。分析了读者图书逾期不还的原因,介绍了图书催还的方式与措施,指出在催还过程中只有秉承人性化的服务理念,才能达到最佳的服务效果。
Overdue books recalling service is a big problem related to the readers＇ satisfaction. This paper expounds the reasons why the readers don＇t return the books in the time limit, introduces some modes and measures for overdue books recalling service, and points out that only the humanized service concept is adhered in the books recalling, can the best effect of service be achieved.
出处
《科技情报开发与经济》
2013年第23期101-103,共3页
Sci-Tech Information Development & Economy
关键词
图书馆服务
流通服务
图书催还服务
library service
circulation service
overdue books recalling service
