摘要
总结了服务补救在门诊服务管理的应用与体会,包括一级补救、二级补救、三级补救,认为结合本院门诊的实际情况,总结服务失误的类别,分析其产生的原因,采取切实可行的补救措施,可提高患者的满意度和忠诚度,有助于减轻负面影响,塑造医院良好的窗口形象。
Summarize the application and experience of serving remedy in outpatient service management, including three level remedies. Based on actual situation of the outpatient, summarizing serving errors and analyzing the causes can help to increase patients＇degree of satisfac- tion and loyalty, as well as override negative effect and help build good image of our hospitah
关键词
医院
门诊
管理
hospital
outpatient
management
