双重身份下辅导员作为跨界人的行为分析

Behavioral Analysis of the Dual Identities of the Counselors as the Boundary Spanners

跨界人指的是处于组织边界、维持组织内外联系的"中介者"。结合大学辅导员的双重角色定位,跨界行为是辅导员工作的核心,其有效性直接影响学生成长和学校组织的效率。基于跨界人的理论研究,对辅导员承担的跨界人行为——管理组织形象、处理环境信息、管理环境关系进行分析,指出跨界人所处的特殊位置带给辅导员的角色冲突、角色模糊和角色超载等压力,并从正确看待组织界限、注重组织支持和提升个人工作技巧三个方面提出了若干缓解角色压力的建议。

A boundary spanner is a mediator across the boundaries of organizations, maintaining the contact between insiders and outsiders of the organizaiton. Combined with the university counselor＇s dual role, boundary behavior is the core work of counselors, which directly affects students＇ growth and the school＇s efficiency as an organization. Based on the theory of boundary spanner, this article analyzes the counselors as the boundary spanners who undertake the work of taking care of the organizational image, handling environmental information and managing the relationship between the organization and its external environment. It indicates that counselors suffer much pressure from being a spanner, such as role conflict, role ambiguity and role overload. It also offers some sugges Lions on allevia ting role-related pressures in terms of correct view of organizational boundaries, a Hen tion to organizational support and elevation of individual working skills.