基于LibQUAL+^(TM)的高校图书馆服务质量评价研究——以河北工业大学图书馆为例

)Study on the Evaluation of University Library Service Quality Based on LibQUAL+^(TM)——Taking the Library of Hebei University of Technology as an Example

LibQUAL+^(TM)作为一种基于用户的图书馆服务质量评价体系,为高校图书馆服务质量评价提供了一个有效的评价工具。本文依托LibQUAL+^(TM)评价体系的思路与方法,结合工作实际,开展问卷调查,在统计调查数据的基础上,对高校图书馆服务质量的状况进行了评价分析,提出了提高图书馆服务质量的有效措施。

LibQUAL＋TM is an user-oriented evaluation model of the library service quality. This paper introduces the LibQUAL＋TM evaluation sys- tem, combining with the Library of Hebei University of Technology ,conducting a questionnaire survey,and according to the statistics of the surveys,it makes analysis on the service quality of university libraries. This paper gives some effectively measures of improving library service.