TISS-28在老年ICU护理人员动态管理中的应用

Research on the nursing dynamic management according to TISS-28 in the elderly ICU

目的 应用治疗干预评分系统TISS-28科学测量老年ICU每日护理工作量,为合理动态管理护理人力,提高患者护理服务满意度提供依据.方法 选择2012年7月至2013年6月收治的老年ICU患者113例,应用TISS-28测量护理工作量,根据每日工作总量合理安排护理人力,比较应用量表动态管理护理人力前后护理人员日平均工作时间和患者满意度.结果 应用TISS-28测量护理工作量动态管理护理人力后,护理人员日平均工作时间较实施前减少;患者护理服务满意度明显提高;医护人员对护理人力管理的满意度明显提高.结论 应用TISS-28测量护理工作量,可以为动态管理ICU护理人力及合理分配工作量提供依据,并能提高患者和医护人员满意度.

Objective To measure the daily nursing workload by simplified therapeutic intervention scoring system and provide information for reasonable dynamic management of nursing manpower and improving nursing service satisfaction of patients in elderly ICU.Methods 113 patients in elderly ICU were selected from July 2012 to June 2013.The Therapeutic Intervention Scoring System 28（TISS-28） was used to measure the nursing workload,reasonably arranged the nursing staff according to the daily total nursing workload.The average daily working time and service satisfaction were compared before and after the application of dynamic management of nursing manpower.Results After the application of dynamic management of nursing manpower,the average daily working time of nurses decreased,satisfactory degree of patients with nursing service increased,and satisfactory degree of medical workers with nursing manpower management also increased.Conclusions Measurement of nursing workload by TISS-28 can provide the basis for the dynamic management of nursing manpower in elderly ICU and improve satisfaction degree of medical workers.