群体性事件管理的一个心理学视角——基于社会心态、社会行为理论的研究

The Research on the Mass Incidents Management from a Psychological Perspective——Based on Social Mentality and Social Behavior Theory

文章以社会心态、社会情绪、社会行为理论为基本支撑,推演群体性事件中群体行为的产生和演化路径,并从群体心态和群体情绪角度出发,有针对性地提出了不同阶段的群体性事件管理模式。研究表明:群体性事件管理中,政府管理行为的基本切入点就是扭转群体心态和群体情绪,只有使群体心态和群体情绪转向正轨,才能促使失范的群体行为稳定、消退和转向;群体性事件管理中一个重要环节是群体心态和群体情绪的监控、识别和调节,建立一个覆盖全社会的社会心态和社会情绪监控网络,能有效反馈社会情绪和心态,有助于社会危机的化解和政府治理的改进;群体性事件管理中要兼顾群体原生消极心态和次生消极心态,其中切断其转化路径、破坏其转化条件是控制群体性事件继续发展的有效方式。

The paper deduces the occurrence and evolution mass incidents path based on social mentality, soeial emotion and social behavior theory. It aitns to bring about mass incidents management modes in different stages from the perspec- tives of group mentality and group emotion. The resuhs show that reversing group mentality and emotions is the basic start- ing point of gnvernment management behavior in mass incidents management. One of the most important parts of mass inci- dents management is to monitnr, identify and adjust group mentality and emotion. We should build up a monitoring network of group mentality and emotion which covers the whole society in order to provide an effective feedback on group mentality and emotion. It will help resolve the social crises anti improve government governance. We should also take into account both original negative attitude and secondary negative attitude in mass incidents management, among which cutting conver- sion paths and destroying conversion conditions are the effetive ways to control the continued development of mass inci- dents.