预约输液在门诊输液室的应用效果评价

The effects of transfusion appointment service in outpatient transfusion room

目的探讨在门诊输液室实施预约输液服务的效果。方法对输液次数大于1次的患者实施预约输液。将每天的输液时间划分时间段,根据接收药物耗时、配置药物耗时和输液室座椅数量决定每个时间段能够接受的预约输液患者人数。患者可以自行选择预约输液的时间。统计患者输液等候时间、对预约输液服务的态度和满意度。结果预约输液缩短了患者输液等候时间(P<0.01)。仅4.74%的患者不能按照预约时间来输液,73.16%的患者认同实施预约输液能有序安排自己的时间,87.37%的患者认同实施预约输液能缩短等候时间。患者对预约输液的满意度为95.79%。结论预约输液能有效分流患者,缩短输液等候时间,合理利用有限的资源,提升患者的满意度。

Objective To explore the effects of transfusion appointment service in outpatient transfusion room. Methods The appointment service was made for patients needing transfusion over one time. Transfusion time was divided into several periods, the number of patients in each time period was confirmed according to time consumed to receiving drugs, preparing medication and number of seats in transfusion room. Patients appointed transfusion time in advance, and came to transfusion room at the reserved time. The transfusion waiting time and satisfaction of transfusion appointment service were investigated. Results The transfusion waiting time was reduced by transfusion appointment service （ P 〈 0.0I ）. Only 4. 74% of the patients could not keep their appointments, 73.16% thought making transfusion appointment could help them arrange their time,and 87.37% thought transfusion appointment reduced waiting time. About 95.75% of them were satisfied with transfusion appointment service. Conclusion Transfusion appointment service can effectively shunt patients, shorten waiting time, use limited resources rationally, and improve patients satisfaction.