摘要
目的探讨应用"情感账户"对提高神经内科住院患者对护理工作满意度的影响。方法将384例患者按照房间号分为两组,对照组(194例)给予常规护理,观察组(190例)在常规护理的基础上为每位患者建立一个"情感账户",并在住院期间记录护士的"存款"和"取款"行为,比较两组患者对护理工作的满意度。结果观察组患者对护理工作满意度优于对照组(P<0.05)。结论护患"情感账户"的建立有利于提高住院患者对护理工作的满意度,值得推广应用。
Objective To establish " emotional bank account" and evaluate its effect in improving patients satisfaction in department of neurology. Methods Totally, 384 patients were divided into control group ( n = 194 ) and experimental group ( n = 190 ) by room numbers. The patients in the control group were received routine nursing,and the patients in the experimental group were received " emotional bank account" ,which recorded the excellent service and bad service which was respectively presented by " deposit" and " withdrawal" from emotional bank account. The patient satisfaction were compared between the two groups. Result The patients satisfaction in the experimental group was higher than that of the control group ( P 〉 0.05 ). Conclusion Application of nurse - patient " emotional bank account" can increase the hospitalized patients satisfaction. It is worth to popularization and application.
出处
《护理管理杂志》
2014年第2期146-148,共3页
Journal of Nursing Administration
关键词
情感账户
优质护理服务
满意度
emotional bank account
high quality nursing care
satisfaction