加强病案室人性化服务质量管理措施的探讨

Investigation on Measures to Strengthen the Quality Management of Humanistic Service in Department of Medical Records

本文从分析影响病案复印工作人性化服务质量的各种原因入手,提出了一系列完善病案复印工作人性化管理的举措。文章分别从如何营造安全方便的复印工作环境、提高病案复印人员的综合素质、加强病案质量管理以及复印工作人员的接待礼仪、沟通技巧及严格职业操守几个细节等方面进行了详细的阐述。通过以上一系列管理措施的实施,提升"以人为本"的优质服务质量,推动了医院窗口单位可持续性发展的全面建设工作。

This article analyzed the various reasons that influenced the quality of humanistic service of medical records duplication, put forward a series of measures to perfect humanistic management of duplication work. Therefore, we made detailed elaboration from aspects such as how to build safe and convenient environment of duplication work, improve the comprehensive quality of the staff, strengthen medical record quality management and reception manners, communication skill as well as strict professional integrity of duplication staff. Through the implementation of above management measures, promoting first-rate service quality of ＂people oriented＂ and the overall construction of sustainable development of the window units of the hospital.