“村改社区”视域下公共服务满意度与优先序研究——基于成渝的微观调查实证分析

A Study on Satisfaction and Priority of Public Services from the Perspective of “VillageCommunity Transformation”——Based on an Empirical Analysis of Micro Survey in Chengdu and Chongqing

文章基于成渝两市的微观调查数据,运用主导因子分析、二值离散选择模型等方法,研究"村改社区"进程中村民关于公共服务满意度及其影响因素。研究结果表明:影响村民公共服务满意度的第1主导因子包括职业教育与务工培训、科技服务、法律服务、信息服务、政策服务、政府及村委评价等发展型因素;相对而言,民生型及设施型因素如医疗服务、卫生状况、道路建设、水利建设等因素降到了次要位置;而村民的个性类因素对其满意度无显著性影响。村民关于公共服务满意度影响因素的层次性反映出"村改社区"所处的特殊发展阶段和相关提供主体的作为。

Based on micro survey data in Chengdu and Chongqing,using the dominant factor analysis and the binary discrete choice model,the paper carries out a study on villagers’satisfaction of public services and its influencing factors in the pro-cess of“village changed community”. The results show that, the dominant developmental factors, which affect villagers’ satisfaction of public services, include vocational education and employment training, technology services, legal services, information services, policy services, evaluations from governments and village committees. In contrast, people＆#39;s livelihood and facilities-based factors such as medical services, health conditions, road construction, water conservancy construction and other factors drop to a secondary rank. The villagers’personality factors have no a significant effect on satisfaction. The lev-els of influencing factors on the villagers’satisfaction of public services reflect that the process of the“village changed commu-nity”is in the special stage of development and the behavior of relevant providers.