摘要
基于全方位的营销管理模式理念,提出了供电服务质量监控系统,构建了供电服务质量评价指标体系,详细介绍了异常工单的处理流程,并从技术角度阐述了该系统的实现过程。最后对系统的应用进行对比分析并证明了该系统能及时在线掌控营销经营效果,提出预警信息并及时纠偏,对服务质量做出评价。
Based on all-round marketing management philosophy,quality monitoring system of power supply service was proposed,an index system of quality evaluation for power supply service was constructed and the processes of abnormal work orders were presented in detail.From the technical viewpoint,the implementing process of system was expounded.Finally,the comparative analysis through system application was carried out,and it shows that the system can indeed timely trace marketing operating results online and propose early warning information,correct timely,make the evaluation to service quality.
出处
《电信科学》
北大核心
2014年第2期147-151,共5页
Telecommunications Science
关键词
供电企业
服务质量
稽查
监控
power supply enterprise
service quality
inspection
monitoring
