人性化管理在临床护理管理中的应用

Humane Management in Clinical Care Management Application

目的:探讨分析人性化管理在临床护理管理中应用的效果。方法:本院自2011年1月-2013年1月在临床护理管理中采用人性化管理,对医院的护理人员及患者进行问卷调查,对比采用人性化管理前后医院的护理人员及患者的满意度,评价人性化管理在临床护理管理中应用的效果。结果:本院在临床护理管理中采用人性化管理后,医护人员及患者的满意度普遍提高,同事关系和谐,知识技能提高,医患纠纷的发生率大大减低,均明显优于采用人性化管理前,比较差异均有统计学意义(P<0.05)。结论:在临床护理管理中应用人性化管理可以和谐医患关系,提高患者满意度,提升医护人员的综合素质,有利于促进医院的综合管理,值得在临床上推广应用。

Objective： To investigate and analyze the effect of humanization management in clinical nursing management application.Method： The humanization management in clinical care management was adopted in our hospital from January 2011 to January 2013. The effect of humanization management in clinical nursing management application was evaluated by the hospital＇s nursing staff and patient questionnaires and comparing satisfaction before and after using humanization management.Result： After using humanization management in clinical nursing management in the hospital, the nursing staff and the patients increased satisfaction, harmonized colleagues relationship, improved the nursing staff knowledge and skills, and reduced greatly the incidence of doctor-patient relationship disputes, which was better than before using humanization management. All comparative differences were statistically significant （ P〈0.05 ） .Conclusion： The application of humanization management in clinical nursing management could harmonize doctor-patient relationship, improve patient satisfaction, enhance the comprehensive quality of medical care person, promote integrated management of the hospital, and deserve to generalize and apply in clinic.