摘要
本研究以美国顾客满意度指数(ACSI)模型为理论框架,构建了社区卫生服务居民满意度评价框架和指标体系,进而开发了一套社区卫生服务居民满意度评价问卷,以期为客观地收集和评价社区居民对社区卫生服务机构的反馈信息和满意度提供操作性工具。
A resident satisfaction index system to evaluate community health services was developed based on the conceptual framework of the American Customer Satisfaction Index （ACSI） . A set of questionnaire on resident satisfactions of community health services were designed. It is anticipated that this newly developed evaluation system will offer a useful tool to collect feedback information from community residents on community health services, thereby allowing objective evaluations of the health services delivered to the community.
出处
《中国全科医学》
CAS
CSCD
北大核心
2014年第1期16-18,共3页
Chinese General Practice
基金
高等学校博士学科点专项科研基金新教师类资助课题(20122307120008)
黑龙江省哲学社会科学研究规划项目(13D053)
关键词
社区卫生服务
社区居民
满意度
评价指标体系
Community health services
Community residents
Satisfaction
Evaluation index system
