4Tsianakas V, Maben J, Wiseman T, et al. Using patients~ experiences to identify priorities for quality improvement in breast cancer care., patient narratives, surveys or both? [J]. BMC Health Serv Res,2012,12 :271.
6Carey R G, Seibert J H. A patient survey system to measure quality improvement: questionnaire reliability and validity [J]. IVied Care,1993,31(9) :834-845.
7Baker R, Whitfield M. Measuring patient satisfaction: a test of construct validity[J]. Quai Health Care, 1992,1 (2) :104-109.
8Grogan S, Conner M, Norman P, et al. Validation of a questionnaire measuring patient satisfaction with general practitioner services[J]. Qual Health Care, 2000,9 (4) : 210-215.
9Jenkinson C, Coulter A, Bruster S. The Picker Patient Experience Questionnaire: development and validation u- sing data from in-patient surveys in five countries[J]. Int J Qual Health Care,2002,14(5) :353-358.
