儿科急诊分级分诊模式的实践与效果

Practice and effect of triage mode according to illness in pediatric emergency

目的探讨儿科分级分诊模式的实施效果。方法选取2012年1～6月就诊的60例患儿为对照组,选取2012年7～12月就诊的60例患儿为实验组,对照组患者自行选择医生,实验组实行分级分诊模式后由患者选择医生。结果实验组患者满意度和护理质量均好于对照组。结论按照急诊分级分诊模式开展分诊工作,能够优化急诊护理服务流程,提高患者满意度,改善医患与护患关系,降低医疗风险。

Objective To study the effects of triage mode according to illness in pediatric emergency. Method 60 children in our hospital during January to June in 2012 were selected as control group, who chose doctors by themselves. 60 children in our hospital during July to December in 2012 were selected as experimental group, who chose doctors by given guide in accordance with triage mode according to illness. Results The patients＂ satisfaction and nursing quality in the experimental group were better than those in the control group. Conclusion Triage mode according to illness in pediatric emergency can optimize the emergency nursing service process, improve the satisfaction of patients, improve the relationship of doctor-patient and nurse-patient, reduce the medical risk.