工作不安全感对情绪耗竭的影响——社会支持的调节作用被引量：30

Impact of job insecurity on emotional exhaustion——The moderating role of social support

导出

摘要工作不安全感作为组织变革过程中产生的重要压力源,不仅引发了员工对工作持续性和稳定性的担忧,同时导致了诸多心理健康问题。本研究构建了以社会支持为调节变量的工作不安全感对情绪耗竭的影响模型,分别从认知评价和情感体验角度探讨不同类型的社会支持对情绪耗竭的缓解作用。以10家企业的197位员工的数据为样本,运用层次回归等统计方法检验假设模型。结果表明:认知性和情感性工作不安全感对情绪耗竭均有正向影响作用。工具支持有利于降低认知性工作不安全感对情绪耗竭的影响,情感支持则会缓解情感性工作不安全感对情绪耗竭的影响。因此,企业可以采用针对性的社会支持组合策略,从认知和情感两方面帮助员工进行压力管理,缓解工作不安全感对情绪耗竭的影响。 Job insecurity, defined as a critical stressor during organizational change, not only leads employees to concern the job continuity and stability, but also triggers many psychological health problems. This study builds a moderation model to examine the moderating roles of different types of social support between job insecurity and emotional exhaustion from the cognitive and e- motional perspectives. Using a sample of 197 employees from ten enterprises, this study conducted hierarchical regression analy- ses to verify the hypothesized model. The results indicated that cognitive and affective job insecurity were both significantly and positively related to emotional exhaustion. Instrumental support negatively moderated the relationship between cognitive job inse- curity and emotional exhaustion. Emotional support attenuated the positive impact of affective job insecurity on emotional exhaus- tion. Thus, organizations can take specific support strategies to help employees manage job stress from cognitive and emotional perspectives in order to lower the impact of job insecurity on emotional exhaustion.

作者张莉林与川张林

机构地区哈尔滨工业大学管理学院

出处《科研管理》 CSSCI 北大核心 2014年第3期91-98,共8页 Science Research Management

基金国家自然科学基金项目(71102130 2012.01-2014.12) 教育部人文社会科学研究项目基金(09YJC630050 2010.01-2012.12) 中央高校基本科研业务费专项资金资助(HIT.HSS.201111 2012.01-2013.12)资助

关键词工作不安全感情绪耗竭社会支持 job insecurity emotional exhaustion social support

分类号 C936 [经济管理—管理学]

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