大庆社区卫生服务中心工作人员满意度及培训需求调查

Investigation of job satisfaction and training needs for the staff in Daqing Community Health Center

目的了解大庆社区卫生服务中心人员配置、培训现状、需求、工作满意度及其主要影响因素,为改善社区卫生服务提供参考。方法采用问卷调查大庆油田总医院集团下属JY和YW社区卫生服务中心站所有工作人员。结果49名(92.5%)工作人员完成了调查。九成以上工作人员参加过职业相关培训,培训内容大多为医疗护理技术,但50%调查对象反馈需要增加健康教育和心理学知识;满意度调查显示95%以上的调查对象对医患关系满意,84%对技术规范程度和政策扶持满意,但近50%的应答者对人员配置、薪酬福利不满意;其中医生和管理者对人员配置的满意比例低于护理和其他岗位人员;工龄长的工作人员对工作环境的满意度较工龄短的人员低。结论健康教育和心理学应成为当前社区卫生服务中心从业人员的培训重点,进一步改善薪酬有助于提高社区工作人员的满意度。

Objective To investigate personnel structure, staffs job satisfaction and training needs at two communi- ty health centers in Daqing city. Methods A questionnaire-based survey was conducted among staff members in JY and YW community health centers in Daqing city. Results Forty-nine participants（92. 5% ） completed the sur- vey. More than 90% of the respondents have received at least one time of continuing education which was mainly pertaining to medical or nursing techniques. However, more than half of the participants reported that training in health education and psychology were most needed currently for their professional capacity. More than 95% of the respondents were satisfied with the doctor/nurse-patient relationship; about 84% were satisfied with well-estab- lished standards for their practice and the supportive policies offered by government for the community health cen- ters. Nevertheless nearly half of the respondents were not satisfied with resources of equipment and staffing, salaries and staff benefits. Compared to nurse, fewer physician and administrative staff expressed satisfaction. Staff working in the communities longer was less satisfied with the working environment than those working shorter. Conclusions Health education and psychology should be emphasized in continuing education for staff in community health cen-ters. Improvement in benefits may improve staffs job satisfaction.