摘要
国网北京市电力公司客户服务中心针对北京地区现有电费缴费种类和系统功能进行分析,研究省级集中的集团户缴费最佳方案,实现全面的电子化收费方式,在满足集团客户统一缴纳电费和开具电费发票等各类缴费需求的同时,减轻了地级供电单位的电费服务压力,缩短资金在途时长,加快电费归集速度,取得公司及客户利益双赢的成效。
The Beijing Electric Power Company customer service center analyzed the existing tariff pay category and system the functionin Beijing area, studied the provincial focus group households tariff best scheme, realizedcomprehensive electronic pay way, completely satisfied various payment needs of group client to pay tariff and electricity invoices, at the same time greatly reduced electricity service pressure for county level power supply units, shortened the cash flowing time, accelerated the electricity collecting rate.The company and customers got win-win interests results.
出处
《电力需求侧管理》
2014年第2期59-61,共3页
Power Demand Side Management
关键词
集团用户
电费缴费
电费回收
优质服务
group users
tariff payment
tariff recovery
quality service
