嵊泗县人民医院药剂科推行品质管理圈活动的实践效果评估

Effect evaluation of practice of quality control circle activity in hospital pharmacy

目的降低门诊西药房处方调剂的差错率,提升医院药剂科服务水平。方法将品质管理圈(品管圈)活动应用于减少门诊西药房处方调剂内差中,分析处方调剂内差的主要表现及引起差错的主要原因,制定相应的对策并实施,同时评估该活动的效果。结果开展品管圈活动后,处方调剂内差件数明显降低,下降比例超过50%;提升了药师对服务品质管理手法的认识以及沟通协调的能力。结论提高了药房服务的品质,降低了门诊西药房处方调剂内差件数,保证了临床用药更加安全、有效。

Objective To reduce the number of medication error in outpatient pharmacy for western medicine and to im- prove the quality of work in pharmacy department. Methods The quality control circle（QCC） activity was applied in the quality management of prescription dispensing to reduce the number of internal errors in prescription dispensing. The causes and perform- ance of the errors were analyzed. Appropriate countermeasures were set and enforced, and the outcome of the activity was evaluated. Results The QCC activity reduced the number of internal errors in prescription dispensing by up to 50% , the ability of pharmacists was improved significantly in respect of quality control method realization, in communication and facing problems with courage, and so on. Conclusion The practice of QCC activity might help to reduce the number of internal errors in prescription dispensing, ensure safety and effectiveness of clinical drug use and improve the quality of pharmaceutical care.