品管圈活动在提高静脉血标本合格率中的应用

Application of quality control circle in improving qualified rate of the venous blood specimens

目的 探讨品管圈活动在提高静脉血标本合格率中的应用效果.方法 引入品管圈概念,通过成立QCC小组、设计标本送检现况调查表,对标本不合格的原因进行解析,制定并实施改善措施.结果 静脉血标本合格率由90.33％提高到97.16％;规范了静脉血标本的采集流程;增强了护士发现问题及解决问题的能力;品管圈活动前后对每一位圈员就团队精神、工作热情、责任与荣誉、品管手法、创造性思维、个人表达能力等6项无形指标进行调查,每项分值1～6分,分别统计6项内容总分,与改进前比较,无形成果显著.结论 品管圈活动在提高静脉血标本合格率中效果显著,进一步规范了静脉血标本采集流程,提高了护理人员的素质水平.

Objective To explore the application effects of the quality control circle activities in improving the qualified rate of venous blood specimens.Methods We imported the concept of quality control circle （QCC）,found the QCC group,designed the questionnaire of specimen inspection,analyzed the cause of the unqualified samples,formulated and implemented the improvement measures.Results The qualified rate of venous blood specimens was increased from 90.33% to 97.16%.The process of the venous blood specimen collection was standardized.The ability of nurses on finding and solving the problems was enhanced.The nurses who joined the QCC group were investigated by the questionnaire with 6 questions,which scored from 1 to 6 points.The team spirit,working passion,responsibility and honor,QCC method,creativity and the ability of self-presentation were improved significantlyafter applying QCC.Conclusions The QCC activities have made significant effect in improving the qualified rate of venous blood specimen.The venous blood specimen collection process has further standardized,and the ability of nursesis also improved.