摘要
目的 探讨优质护理服务在神经外科护理中的应用及效果.方法 将我院神经外科2011年1月-2012年12月期间收治的30例神经外科患者,随机分为观察组与对照组,给予观察组患者优质服务模式,给予对照组患者常规护理模式,对两组患者住院时间、服务满意度进行分析.结果 观察组患者平均住院时间为（11.77±5.39）天,对照组患者平均住院时间为（14.13±4.91）天,观察组患者平均住院时间明显短于对照组患者;观察组患者对护理服务满意率为93.33％,对照组患者对服务满意率为53.33％,优质护理服务模式的患者满意度明显高于对照组.结论 优质护理服务在神经外科护理中具有非常显著的效果,可大大提高服务水平以及患者满意度,值得大范围推广和应用.
Objective To investigate the effect of quality care and neurosurgical nursing. Methods 30 cases of neurosurgical patients in our hospital neurosurgery January 2011-December 2012 period were treated randomly divided into observation group and control group, the observation group were given service mode, the control group of patients given usual care model, two groups of patients hospital stay, service satisfaction analysis. Results Observed for the average length of stay of patients （11.77± 5.39） days, the average length of stay of patients in the control group was （14.13± 4.91） days, the observation group were significantly shorter average length of stay of patients in the control group; observe patients for nursing service satisfaction rate 93.33% Patients in the control group was 53.33% service satisfaction, patient satisfaction, quality care model was significantly higher. Conclusion Quality care has a very significant effect in neurosttrgical care can greatly improve the level of service and patient satisfaction, it is a large-scale promotion and application.
出处
《医药与保健》
2014年第2期24-24,26,共2页
Medicine and Health Care
