医学人文关怀在我院3个科室应用效果的评价

Evaluation of the application of medical humanities care at three clinical departments of the hospital

在文献综述、专家访谈及专家排序的基础上，确定了医学人文关怀在住院病房的3种具体措施，选取某三级甲等医院2012年医患纠纷发生率排在前10位且病床数相当的3个科室病房进行应用，兼顾内科与外科，评价医学人文关怀措施在临床科室中应用的效果，提出相关思考与建议。

By means of literature review, expert interviews and experts sorting, the authors identified three approaches of medical humanities care, and applied them to three clinical departments of top ten incidence of medical disputes of the hospital in 2012. These departments have similar number of beds, and covered both internal medicine and surgery departments. The purposes of the study are to evaluate the effects of medical humanities care measures in clinical departments, and to make relevant thoughts and suggestions.