我国体育场馆服务外包的过度信赖问题及对策

Over-Reliance of the Chinese Sports Facilities on Service Outsourcing

主要采用文献资料、实地调查和专家访谈等方法就服务外包在体育场馆运营管理中的应用进行了研究,认为我国体育场馆服务外包存在过度信赖问题,具体表现在发包方忽视对服务供应商投标履历的鉴定与服务分包的处理;发包方过度信赖服务供应商、缺乏风险防范意识,发包方对服务供应商的考核与监管趋于形式,导致外包成本大幅增加,服务质量难以保障,削弱发包方整体竞争力等。原因是发包方过于依赖服务供应商,服务供应商的寻租行为,信息不对称等,提出公开遴选专业诚信的服务供应商、优化服务外包合同、完善服务外包激励考核机制等建议。

BUsing literature study, on-the-spot investigation and expert interview, the paper studies the question of service outsourcing in the operation and management of the sports facilities. The Chinese sports facilities depends too much on service outsourcing. The outsourcers neglect the assessment of biding document of service providers and the conduct of service subcontract. They rely too much on service providers and lack risk prevention awareness. The inspection and supervision of the outsourcers on service providers become mere formality. This greatly increases outsource costs, lowers service quality and wakens the general competitiveness of outsourcers. The reasons lie in the outsourcers＇ over-reliance on service providers, the rent-seeking behavior of service providers, information asymmetry, etc. The paper puts forward the suggestions of selecting publicly professional and honest service provider, optimizing service outsourcing contract and perfecting the incentive evaluation mechanism of service outsourcing.