3Brian Stipak. "Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator". Public Administration Review, 1979, 39 (1) : 46 - 52.
4Renee A. Irvin, John Stanbury. "Citizen Participation in Decision Making: Is It Worth the Effort?" . Public Administration Review, 2004, 64 (1): 55 - 65.
5Robert D. Behn. "The Varieties of CitiStat" . Public Administration Review, 2006, 66 (3) : 332 - 340.