摘要
在数字参考咨询过程中,隐藏着大量的隐性知识。开发隐性知识,利用隐性知识开展数字参考咨询服务,可提高咨询用户的满意度。对数字参考咨询中的隐性知识进行划分,通过建立隐性知识库,构建基于隐性知识管理的数字参考服务流程,从而实现隐性知识共享。
There are numerous tacit knowledges concealing in digital reference. It can improve consulting users satisfaction to develop tacit knowledges and carry out digital reference service with using tacit knowledges. In order to achieve tacit knowledges sharing, this paper classifies tacit knowledges, constructs tacit knowledges database and digital reference service process based on tacit knowledges management.
出处
《图书馆研究》
2014年第2期42-45,共4页
Library Research
关键词
数字参考咨询
高校图书馆
隐性知识管理
digital reference service
university library
tacit knowledge management
