论城市轨道交通运营管理创新体系的构建

Discussion on the Urban Rail Transport Operation Management Innovation System Construction

城市轨道交通行业已经进入集中跨越式发展阶段,逐步升级的乘客需求与尚处于转型阶段的运营管理之间的矛盾逐渐显现。为缓解这一矛盾,城市轨道交通企业需要构建运营管理创新体系。可持续发展的创新管理体系涵盖理念创新、体制创新、机制创新、服务创新。理念创新的核心是坚持"以人为本、网络统筹、安全第一";体制创新是由网络管理体制、公益性管理体制、城市公共安全管理体制来决定企业管理体制;机制创新是站在大规模网络运营的角度,通过管理集约化、扁平化、社会化,提升管理效率;服务创新就是通过鼓励特色运营服务、主动管理乘客需求、突出公益性服务等,提升乘客的满意度。理念创新是思想先导,通过体制创新和机制创新营造创新的环境,实现服务创新的目标,从而最大限度地满足乘客的出行需要。

Urban rail transport industry has entered a centralized leapfrog stage of development; the contradiction between escala ting passenger demand and poor operational management capabilities in the transition stage gradually emerges.To alleviate this contradiction,urban rail transit companies need to build innovation system of urban rail transit operation and management.The sustainable development of innovation management system covers concept innovation,institutional innovation,mechanism innovation and service innovation.The core idea of concept innovation is ＇people-oriented,general phnning through network,safety frst＇.Institutional innovation means that the enterprise management system is determined by the network management system,public management system and the city public security management system.Mechanism innovation is to improve management efficiency based on large-scale network system operations,through intensive management,flat management and social management.Service innovation is featured by encouraging operational services,managing passenger demand,highlighting the public welfare services.The concept of innovation is the precursor of thought and to create innovative environment,realize the goal of service innovation,to meet the travel needs of passengers to the maximum extent through institutional innovation and mechanism innovation.