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Semantic Differential as an Assessment Tool of (Dis) Advantages of QMS in the Light of Accredited Certification in Poland

Semantic Differential as an Assessment Tool of (Dis) Advantages of QMS in the Light of Accredited Certification in Poland
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出处 《Chinese Business Review》 2014年第1期42-52,共11页 中国经济评论(英文版)
关键词 质量管理体系 评估工具 认证机构 波兰 语义差异 信息完整性 轻型 组织结构 quality management system (QMS), accredited units, (dis)advantages form the QMS implementation,semantic differential (SD)
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  • 1ISO. ISO10014 Quality management-Guidelines for realizing financial and economic benefits[S].
  • 2Brien Palmer. Reaching out to CEOs [J]. Quality Progress, 2007, (5):32-37
  • 3Bandara, W., Alibabaei, A., & Aghdasi, M. (2009). Means of achieving business process management success factors. Retrieved from http://eprints.qut.edu.au/.
  • 4Bingham, L. B., O'Leary, R., & Nabatchi, T. (2005). Legal frameworks for the new governance: Processes for citizen participation in the work of government. National Civic Review, 94(1 ), 54-61.
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  • 6Coulson-Thomas, C. J. (1997). Process management in a hospital and healthcare context. Business Process Management Journal, 3(2), 118-132.
  • 7Proces Maturity of Polish Organizations (Dojrzalosc procesowa Polskich organizacji). (2010). Retrieved from http://procesowcy.pl/index.php?option=com_content&view=article&id=85&Itemid=75.
  • 8Grajewski, P. (2012). Organization process management (Procesowe zarzctdzanie organizacjct). Warsaw: Polskie Wydawnictwo Ekonomiczne.
  • 9Gulledge Jr., T. R., & Sommer, R. A. (2002). Business process management: Public sector implications. Business Process Management Journal, 8(4), 364-376.
  • 10Helfert, M. (2009). Challenges of business processes management in healthcare. Business Process Management Journal, 15(6), 937-952.

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