基于服务型领导视角的员工忠诚度研究

Research on Employee Loyalty Based on the Perspective of Servant Leadership

服务型领导(Servant Leadership)理论逐渐成为领导学研究的前沿领域。领导者须像对待最终顾客一样服务于自己的员工,增加员工忠诚度(Employee Loyalty),实现组织目标最大化。经过多年发展,单一的服务型领导和员工忠诚度的相关研究成果较为丰富,但将两者结合的研究相对较少。本文旨在探析服务型领导与员工忠诚度的内涵和关系,并提出有效提高员工忠诚度的相应对策。

Servant leadership theory has gradually become the frontier of leadership studies. Leaders must treat their employees as final customers, in order to increase employee loyalty and maximize organizational goals. After years of development, the related researches on either servant leadership or employee loyalty are relatively abundant, but a combination of the two fields has been neglected in a certain degree. This paper is to analyze the connotation of servant leadership and employee loyalty and the relationship between them, and to put forward ef-fective measures to improve employee loyalty.