组织中的关爱:概念界定、结果与影响因素

Compassion in Organization: Conceptualization, Antecedents and Consequences

关爱就是注意到他人痛苦,经过对当前情况评估之后,对他人痛苦产生共情感受,最终采取行动帮助他人脱离困境的过程。目前,关爱已经成为积极组织行为学关注的热点问题。关爱的测量主要有4种方法:行为编码、量表、自我报告和定性评估。关爱对积极情绪、焦虑、员工满意度、组织承诺、组织公民行为、离职意向、组织合作能力等有积极的影响。组织成员之间的关系质量、组织文化、组织领导者与制度化的组织关爱措施对关爱具有预测作用。未来关于关爱的研究需加强对结构测量、影响因素与作用机制的进一步探讨。

Compassion is a process through which individuals notice others＇ sufferings, evaluate the current situation, feel others＇ sufferings and eventually take actions to help them out of trouble. Compassion has received much attention in research on positive organizational scholarship. Behavior coding, questionnaire, self-report and qualitative evaluation have been used to measure compassion in organization. A set of predictors, including relationship quality between organization members, organizational culture, leadership and institutionalized compassion practices, have shown to be positively related to compassion, which in turn facilitates positive emotion, anxiety, job satisfaction, organizational commitment, OCB, turnover intention, and cooperative capability. Future studies should further examine the structure and measurement of compassion in organization, antecedents and more nuanced mechanisms.